Return Window
Ready-to-wear items may be returned within 30 days of delivery for a refund or exchange. To be eligible, items must be unworn, unwashed, and returned in their original condition with tags attached, alongside proof of purchase.
Bespoke and Custom Orders
Because each bespoke piece is cut and finished to your individual measurements, custom orders are non-refundable once production has begun. If something does not fit as expected, contact us — we would rather work with you on an adjustment than leave you unhappy with the outcome.
How the Process Works
To start a return, contact us with your order number and the reason for the return. Once approved, we will share instructions for sending the item back. After we receive and inspect the returned piece, we issue refunds within 5 business days to the original payment method. Exchanges follow the same inspection step before the replacement item is prepared and shipped.
Who Covers Return Shipping
If a return is due to a fault on our part — an incorrect item, a manufacturing defect, or damage in transit — we cover the cost of return shipping. For returns made by choice, such as a change of mind on a ready-to-wear piece, return shipping is the customer's responsibility.
Can I return a custom or made-to-measure piece?
Custom pieces are made specifically for you and are non-refundable due to their bespoke nature. We do, however, offer adjustments where a genuine fit issue exists — reach out and we will find a fair solution.
How long does a refund take to appear?
Once your return is received and inspected, we issue the refund within 5 business days. Depending on your bank or card provider, it may take a few additional days to reflect in your account.
What if my item arrives damaged?
Contact us within a few days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.