Acceptance of Terms
By browsing this site or placing an order with Woomie, you agree to the terms outlined here. If you do not agree with any part of these terms, please refrain from using the site or making a purchase.
Orders and Pricing
All prices are listed in the currency shown at checkout and are subject to change without prior notice, though any change will never affect an order you have already placed and paid for. We reserve the right to decline or cancel an order — for example, in cases of suspected fraud, pricing errors, or an inability to fulfill a bespoke request — in which case we will notify you and issue a full refund where payment has already been made.
Products and Craftsmanship
Our pieces are hand-finished, and because much of what we make is bespoke, small natural variations in fabric, embroidery, or fit may occur between the product images shown and the finished piece. We stand behind the quality of our craftsmanship and will work with you to make things right if a piece does not meet the standard we promise, though products are otherwise supplied as described without additional warranties beyond those required by law.
Your Responsibilities
When placing an order, you agree to provide accurate information, including sizing or measurement details for custom pieces, and to use the site lawfully. You are responsible for reviewing your order details, including size and color, before completing checkout.
Intellectual Property
All content on this site — including designs, photography, text, and the Woomie name and marks — belongs to Woomie and may not be reproduced or used commercially without our written permission.
Resolving Disputes
If an issue arises with your order, please contact us first — most concerns can be resolved directly and quickly. If a dispute cannot be settled between us, either party may pursue resolution through the appropriate small claims process or applicable local courts.
Can Woomie cancel my order?
In limited circumstances, such as a pricing error or an item that cannot be produced as requested, we may cancel an order. You will always be notified and fully refunded for any payment already made.
What should I do if there is a problem with my order?
Contact us directly first. We aim to resolve issues quickly and fairly, and most concerns are settled without needing to go further.
Can these terms change over time?
Yes, we may update these terms as our business grows. The version posted on this page at the time of your order is the one that applies to that purchase.